Help Hub
FAQ
Select a MGA Entertainment brand and product below to find frequently asked questions and answers for all your favorite toys, ride-ons, dolls, and games. If you cannot find the information you are looking for, please contact Customer Service Support.
MANUALS
Select a MGA Entertainment brand below to find instruction manuals for all your favorite toys, ride-ons, fashion dolls, and games. If you cannot find the information you are looking for, please contact Customer Service Support.
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MGA PRODUCT WARRANTY
LIMITED 30-DAY WARRANTY
We warrant to the original purchaser that this product is free of manufacturing defects (materials and/or workmanship) for thirty (30) days from the date of purchase. All claims must be made within the 30 days of purchase. A dated sales or gift receipt is required as proof of purchase, and no exceptions will be made. Defects in material or workmanship will be determined at the sole discretion of MGA Entertainment.
During this warranty period, consumers may return the product to the retailer, or contact MGA directly. At the sole election of MGA, the only remedies available under this warranty will be either replacement of the defective part, or product replacement of the same or comparable value.
The warranty is invalid if the product has been misused, abused, damaged by battery leakage or from causes not arising out of defects in material or workmanship. MGA cannot be held responsible for any subsequent damages that may arise from the use of this unit.
This is a limited warranty and gives you specific legal rights. You may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty is valid in the US and Canada only.
Print a copy of the Limited 30-Day Warranty here.
Please keep this warranty card. It contains important warranty information.
Customer Service: (800) 222-4685
PRODUCT SAFETY
MGA Entertainment’s #1 commitment is to the safety of your children.
MGA Entertainment, Inc., the makers of your favorite brands like L.O.L. Surprise!, Little Tikes, Rainbow High, MGA’s Miniverse, Story Dream Machine, Fluffie Stuffiez, Bratz, Dream Ella, Foamo, Tobi Robot Smartwatch, Zapf Creation and many more of your favorite toys, understands you want your children’s toys to be safe. That is why our toys and products are subjected to a rigorous testing process that not only meets, but quite often exceeds legal requirements. We did not just institute these policies recently, we have employed them since the very beginning of our company.
HOW WE ENSURE OUR TOYS ARE SAFE
Like most toy companies, MGA Entertainment manufactures many of its products in the Far East. In order to produce safe products abroad, we take extra precaution by testing not just our finished product, but our raw materials as well. What exactly do we test? We test to all federally mandated and Toy Industry Association voluntary standards for presence of lead, normal use and foreseeable abuse including torque, tension, drop, compression strength, accessibility of magnets and a host of other standards.
All of our product testing ensures that the MGA Entertainment toys and products you purchase, meet the highest standards of quality and safety in the industry.
CHECK, DOUBLE CHECK, TRIPLE CHECK
MGA Entertainment products are safety tested by independent accredited laboratories throughout the manufacturing life cycle. By the time you purchase an MGA Entertainment toy, it has been tested beyond industry standards and federal requirements. They always have and they always will.
MGA PRODUCT REGISTRATION
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*Receipt and photo mandatory for processing a warranty claim. Confirm above product photo and receipt have uploaded before pressing submit.
*Submitting this claim form may take up to several minutes while we upload your files. Page will automatically update once the form has been successfully submitted.
PLEASE ALLOW UP TO 4 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.
*MGA Entertainment’s warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.
*By providing your contact information, you are consenting to let MGA’s customer service department handle your service request and manage our company’s operations. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee.
*MGA respects your privacy, and is committed to ensuring the security of your personal information and your shopping experience. We will not sell your personal information. For more information, please review our Privacy Statement at www.mgae.com/privacy-policy