USA/CANADA CUSTOMER SUPPORT
CUSTOMER SUPPORT
Please fill out the form below to contact MGA Entertainment Customer Support.
To place a warranty claim on a defective product, please read the following carefully:
To help make the holidays a little brighter, MGA is offering an extended temporary Holiday Warranty period on purchases made after October 15, 2024. We warrant to the original purchaser that this product is free of manufacturing defects (materials and/or workmanship). All claims must be submitted no later than January 15, 2025, for this extended warranty to be honored.
A dated sales or gift receipt along with a photo of the product and defect is required as proof of purchase, no exceptions will be made. If you do not submit a valid receipt and photo of the product with your claim, your claim will NOT be processed.
Defects in material or workmanship will be determined at the sole discretion of MGA Entertainment, and MGA Entertainment reserves the right to replace defective product with a new product of our choice, of comparable value.
* Fields marked with an asterisk are required.
*Receipt and photo mandatory for processing a warranty claim. Confirm above product photo and receipt have uploaded before pressing submit.
*Submitting this claim form may take up to several minutes while we upload your files. Page will automatically update once the form has been successfully submitted.
PLEASE ALLOW UP TO 4 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.
*MGA Entertainment’s warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.
*By providing your contact information, you are consenting to let MGA’s customer service department handle your service request and manage our company’s operations. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee.
*MGA respects your privacy, and is committed to ensuring the security of your personal information and your shopping experience. We will not sell your personal information. For more information, please review our Privacy Statement at www.mgae.com/privacy-policy